Below are some Frequently Asked Questions to learn more about PYT Networks and how to get and stay connected.
Q: Who can sign up for this service from PYT Networks?
A: You must be a Pascua Yaqui Tribal member and have a PYT Tribal Member number to sign up. You also have to reside in our service area. Click here to view our service area.
Q: How much do I need to pay for this service?
A: This service will be COMPLIMENTARY to PYT Tribal Members only, until further notice. The Pascau Yaqui Tribe is committed in offering this service free of charge to their Tribal members for as long as possible. You will be given 60 days’ notice of any charges in the future and be given time to OPT OUT at that time before any charges are billed. A WiFi router is provided for service by PYT Networks at no cost to end user and PYT Networks retains ownership of router.
Q: How do I sign up and schedule an installation?
A: First, your residence must be in the PYT Networks service coverage area. Click here to verify. If your residence is located in the service coverage area, go to https://pytnetworks.com/signup or call (833) 364-0593 to sign up for service and schedule an installation. A no cost site survey will be performed to verify service availability prior to installation.
Q: Is there a deadline to sign up?
A: NO. There is no deadline to sign up. The only current published deadlines are to qualify for the Amazon gift card sign up incentive for each community.
Q: When are installations taking place?
A: Current installation schedule:
- PYT Reservation: Currently installing
- Guadalupe: Currently installing
- Old Pascua: Starting 11/11/24
- Tortuga: TBD
- Barrio Libre (Milagros): TBD
- Marana: TBD
- Coolidge: TBD
Q: How long will the installation take? Do I need to be there while it’s installed?
A: Outside and inside should take two (2) hours at the maximum. Yes you, or another authorized adult, will need to be there. We will most likely need to install an antenna on the eve of your home, run network line on the exterior of the home, and drill a hole through an exterior wall to run the network line into your home. A site survey will most likely be conducted prior to installation to determine line of sight, meaning that a clear, straight path between a transmitting antenna typically on a tower and a receiving antenna when unobstructed by the horizon. The site survey must be successful for installation to take place.
Q: Who is performing the installation and what to expect?
A: PYT Networks has certified and qualified installers performing installations at your residence. Each installer is required to have a PYT Networks badge with a verification number and a verification phone number for anyone to call and verify identity. Our installers will complete a thorough installation, show you how to connect your devices to your WiFi network, and leave technical support documents behind for future reference.
Q: What if I rent/lease my residence from PYT Tribal housing or a private party?
A: If you are a renter, it is your responsibility to obtain permission from your landlord or homeowner for these modifications. If you are in Tribal Housing, please contact the PYT Housing Department for approval if you haven't received prior notifications from PYT Housing. PYT Housing will follow standard procedures in contacting tenants regarding any mandatory installations.
Q: What if I already have Internet service?
A: Once your new FREE service is turned on you may want to cancel your other service.
Q: What if I move after the service is installed?
A: You should leave the equipment on the outside and in the inside of your house.
Q: What if either the outside antenna or inside wi-fi router is damaged or lost?
A: You are responsible for loss or damage that is not caused by weather. Replacement cost is $250.00 for the outside antenna and $100.00 for the Wi-Fi router.
